Refund Policy

Effective date: August 10, 2026

This Refund Policy applies to one-time credit purchases made for Realgic at realgic.ai. Realgic does not sell recurring subscriptions.

1. Refund eligibility

You may request a full refund when both of the following are true:

• you contact us within 7 calendar days after the purchase; and
• none of the credits issued by that transaction have been used.

We will also review duplicate or erroneous charges. Nothing in this policy limits any non-waivable refund or cancellation rights you have under applicable law.

2. Non-refundable purchases

Except where required by law, a purchase is not eligible for a refund if:

• any credits issued by the transaction have been used;
• the request is submitted more than 7 calendar days after purchase;
• the request is based only on dissatisfaction with a successfully completed AI generation; or
• the account was suspended or terminated for violating our Terms of Service.

AI-generated outputs can vary and may not match your prompt exactly. Please review the model, settings, examples, and credit quote before submitting a generation.

3. Failed or canceled AI tasks

When an AI generation fails or is canceled through Realgic's normal task flow, the credits consumed for that task are automatically returned to your Realgic balance. This credit return is not a refund of the original payment.

4. How to request a refund

Email [email protected] from the email address associated with your account and include:

• your Realgic account email;
• the order or transaction ID;
• the purchase date; and
• a short explanation of the request.

We may request additional information reasonably necessary to verify the transaction or prevent fraud.

5. Processing and timing

Approved refunds are returned through the original payment method. When Waffo Pancake is the Merchant of Record, Waffo Pancake processes the refund; otherwise, the payment provider used at checkout processes it. Bank and payment-network timing varies and is outside Realgic's control.

6. Charge disputes

Please contact [email protected] first if you do not recognize a charge or believe a transaction is incorrect. This request does not waive any rights available to you through your payment provider or applicable law.

7. Changes and contact

We may update this policy to reflect changes in our products, payment providers, or legal obligations. The current version and its effective date will remain available on this page.

Questions or refund requests: [email protected]